Delete Your Nia Account
You can request deletion of your Nia account and associated personal information held by Nia Payments.
In-app deletion
- Open the Nia app and sign in
- Go to Profile
- Select “Delete account”
- Type the confirmation phrase shown on screen
- Select “Delete my account” to confirm
What happens next
- Your account is deactivated immediately and you are signed out.
- Your profile, family members, support plans, activity, and notifications are permanently deleted within 30 days.
- You have 30 days from the request to contact us if you change your mind and want to recover your account.
- Nia Payments may need to verify your identity before completing a deletion request made outside the app.
- Certain information may be retained where required by law; where retained, it is anonymized where appropriate.
- You will receive confirmation once your deletion request has been processed.
Deletion requests are normally completed within 30 days.
Can’t access your account?
If you cannot access your account, contact [email protected] using the email address or telephone number associated with your Nia account, and ask us to delete your account.